orriven

Terms of Service

Effective: August 28, 2026Last updated: September 9, 2026

1. Agreement

These terms are a contract between TheGather, Inc., a Delaware corporation founded in the United States, with its registered address at 2810 North Church Street, Wilmington, DE 19802 (“we”, “us”), and you. They apply when you create an account, redeem an organization licence, use the organizer console, the orriven command-line tool, the console shell, the MCP service, the developer API or the Storefront API, or open a hosted page at pages.orriven.com. If you accept them on behalf of an organization, you confirm that you are authorised to bind it.

Where an order form or a signed agreement between us and your organization says something different, that document prevails. Our Compliance statement forms part of these terms.

2. Definitions

  • Customer — the organization that holds an organization licence and is responsible for the tenant.
  • User — a person with a console account who belongs to a Customer’s organization.
  • Organizer — a Customer, acting through its Users, when it runs an event on orriven.
  • Attendee — a person who registers for, buys a ticket to, or attends an Organizer’s event.
  • Event Data — everything an Organizer collects about Attendees, exhibitors, speakers and guests through orriven.
  • Hosted Pages — the attendee-facing pages we serve at pages.orriven.com: checkout, order result, entry pass, certificate, surveys and the exhibitor lead desk.
  • Services — orriven as a whole.

3. Accounts and organization licences

  • A tenant on orriven is provisioned through an organization licence issued by us under a commercial agreement. The first person to redeem it creates the organization and becomes its owner; anyone else who redeems the same code joins as a viewer, and the owner or an admin decides their role.
  • You must give accurate account information and keep your credentials, API secrets and shell sessions confidential. You are responsible for everything done through your account.
  • A licence has a seat limit and a term. When it lapses, existing Users keep working, but no new Users can join and no new organization can be created with it, until it is renewed.
  • Accounts are for people aged 18 or over.

4. What the Organizer is responsible for

Between the Organizer and its Attendees, the Organizer is the seller and the controller of Event Data. The Organizer must:

  • use the Services lawfully and only for events it actually runs;
  • publish its own privacy notice to Attendees, obtain any consent the law requires, and complete any assessment its jurisdiction requires before transferring Event Data to us (our servers are in the United States);
  • describe events, tickets, prices, refund policies and any taxes accurately on its own site and in the checkout;
  • honour the refund policies it configures, and answer Attendees’ questions about the event and their purchase;
  • keep its integrations — webhook endpoints, CRM connections, identity providers — secure and lawful.

We provide the tools (export, erasure, access-token rotation, audit logs) that let an Organizer meet its obligations to Attendees; using them is the Organizer’s responsibility.

5. Payments

  • Paid orders are processed by Stripe. To collect money, the Organizer connects a Stripe account and accepts Stripe’s own terms, including the Stripe Connected Account Agreement. We never receive card numbers.
  • Funds settle to the Organizer’s connected Stripe account less the platform fee set out in the Organizer’s order form.
  • Free events and free tickets never touch a payment provider.
  • Refunds are issued by the Organizer from the console. The Organizer remains responsible to its Attendees for the goods and services it sells, for refunds and disputes, and for any tax on those sales. Prices are entered tax-inclusive.

6. Fees and term

Fees, the licence term and payment terms are set out in the Customer’s order form. If fees are unpaid when due, we may suspend the tenant after notice, and restore it when the account is settled.

7. Acceptable use

You must not:

  • break the law, infringe anyone’s rights, or send spam through the Services;
  • use the Services to collect personal information you are not entitled to collect;
  • probe, scan or test the Services for vulnerabilities without our written permission, or interfere with their operation;
  • circumvent rate limits, seat limits, access tokens or any other technical restriction;
  • resell the Services or use them to build a competing product;
  • share a User account between people;
  • access or use the Services from a country, region or territory subject to comprehensive United States sanctions, or while you are a person or entity on a United States restricted-party list;
  • use the Services for the benefit of a sanctioned country, government, entity or person, or to organise, finance or support armed conflict, a prohibited military end-use, or any other activity restricted by United States trade-control law, as described in our Compliance statement.

We may suspend, restrict or refuse access that breaches this section, and we tell you why unless the law prevents it. We will refuse, suspend or terminate access where applicable sanctions, export-control or anti-boycott law requires it.

8. Developer tools

  • API keys, publishable keys, webhook secrets, CLI sessions and MCP tokens are issued to your organization. Keep secrets secret; rotate or revoke them from the console if you suspect exposure.
  • The APIs are rate-limited per key. We may change the APIs, the CLI and the MCP service; where a change is not backwards compatible, we give reasonable notice through the documentation or the console.
  • Software you build against the APIs is yours. You are responsible for it and for the systems you connect.

9. Data

  • Event Data belongs to the Customer. We process it only to provide the Services, on the Customer’s instructions, as described in our Privacy Policy. A data-processing agreement is available on request.
  • We may use aggregated or anonymised usage information that identifies no person and no Customer to operate and improve the Services.
  • On termination, Event Data remains exportable from the console for 30 days, after which we may delete it. Financial records and audit logs are retained for the statutory period.
  • The Attendee’s relationship is with the Organizer. Hosted Pages are provided by us on the Organizer’s behalf, and the Attendee’s purchase contract is with the Organizer.

10. Intellectual property

The Services, including the software, the documentation and the design of the console and Hosted Pages, are ours or our licensors’. We grant the Customer a non-exclusive, non-transferable licence to use the Services for the term of its licence. Feedback you give us may be used without obligation to you.

11. Availability and changes

We work to keep the Services available and evolving. Unless an order form says otherwise, we do not promise a specific uptime, and we may change, add or withdraw features. We give reasonable notice before withdrawing a feature an Organizer is actively using. Features marked as beta or preview may change or disappear without notice.

12. Warranties and liability

  • The Services are provided “as is”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
  • To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and our total liability under these terms in any 12-month period is limited to the fees the Customer paid us in that period.
  • Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

The Customer will defend and indemnify us against claims arising from its events, its Event Data, its breach of section 4 or section 7, or its dealings with Attendees.

14. Termination

Either party may terminate for material breach that is not cured within 30 days of notice. The Customer may stop using the Services at any time; fees already paid are not refunded unless the order form says so. Sections 9 to 16 survive termination.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware and by United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, unless the Customer’s order form provides otherwise. Before starting proceedings, the parties will try in good faith to resolve the dispute by discussion for 30 days.

16. Changes to these terms

We may update these terms. We post the new version on this page with a new “last updated” date and, for material changes, notify Customers by email or a notice in the console at least 14 days before the change takes effect. Continued use after that date is acceptance.

17. Contact

  • Email: legal@orriven.com
  • Mail: TheGather, Inc., 2810 North Church Street, Wilmington, DE 19802, United States
  • Web: the “Contact the team” form on orriven.com